Fully Managed Services
We offer fantastic software products - do you have the right resource behind them? Get results quicker and maximise your return on investment by engaging Hobsons to manage your EMT solution for you.
Part of the Team to Achieve Your Goals
EMT Managed Services provide a dedicated, outsourced account manager to institutions that need to expedite their implementation or who don’t have the staff needed to get the most of their Hobsons EMT solutions.
With EMT Managed Services, your institution can:
· Take Weeks (or Months) Off Your Implementation Period
Rapidly get your system live and start getting results from your solutions.
· Focus on Students, Not Systems
Depend on your Account Manager to perform administrative functions such as data entry, emailing, and list exports, so you can focus on the students you serve.
· See Greater Return on Investment
By integrating your Account Manager into your daily process, he or she knows your goals and is accountable to you to achieve them.
· Build Staff Enthusiasm & Focus
Quick implementation and smooth day-to-day operation keep staff focused and excited about business process change.
· Reduce Reliance on IT Departments
Your needs are your Account Manager’s top priority.
· Begin Seeing Results Sooner
The more quickly you can get implemented and using the system to its fullest potential, the sooner you’ll see positive results for your institution.
· Design service to create a visually appealing Virtual Adviser box and landing pages
· Branded emails served back to student where a personalised response required
· Optimal promotion of the Virtual Adviser service throughout your website
· Regular refresh of the editorial copy within Quick Answers
· Delivery of time-specific campaigns where Virtual Adviser can deliver a customised service, e.g. during the Clearing period
A dedicated Account Manager responsible for deploying and managing your EMT implementation plan, including:
· One week of on-campus implementation
· Building all data attributes into the system
· Importing an initial batch of prospect data into Connect
· Initiating the data flow between current and new systems
· Completing design of online web enquiry forms
· Design of one communication plan
A dedicated Account Manager responsible for deploying and managing all aspects of your data and communication plan within EMT Connect, including:
· Immediate turnaround on all requests during normal business hours
· Site visits
· Consultation on communication plan development
· Integrating communication plans into the system
· Continual management of data
· Designing and sending emails
· Ongoing use analysis and reporting
"In formulating our CRM strategy, we were able to take inspiration from other institutions, both British and American, particularly during the 2007 EMT Global Users' Conference in Boston. It's great to be able to share best practice and feed back into this vibrant users' community."
For more information please contact:
Leyla Gilbey// Sales Director
Tel: 0207 250 6620
E-mail Leyla Gilbey
Andy Cordes// Assistant Sales Director
Tel: 0207 250 6621
E-mail Andy Cordes
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